Reference

Privacy Policy: How We Handle Your Information

We collect and protect the information you share when you open an account, deposit via bKash, Nagad or Rocket, and browse our lobby.

Account data collectionPayment transaction recordsDevice and session logsContact preferencesData retention periods
Explore the Lobby Read FAQ
Mostpoly Privacy Policy: How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, request a correction, ask us to delete your account data, or withdraw consent for marketing messages, contact our privacy team through any of the channels below. We aim to respond within a few business days and will walk you through the verification steps needed to protect your account before making changes.

Email privacy team Send your data request or privacy question to our dedicated inbox. Include your registered mobile number so we can verify your identity and respond securely without exposing account details in an open thread.
Live chat verification Open the chat widget on any page, tell the agent you have a privacy or data-access question, and they will escalate it to the compliance desk. You will need to confirm your date of birth and last deposit method.
Account settings portal Log in, navigate to account settings, then privacy controls. From there you can download a copy of your transaction history, turn off promotional SMS, or submit a formal data-deletion request that our team will process.
DATA PRACTICES

How We Secure and Manage Your Information

We encrypt account credentials and payment references in transit and at rest, restrict internal access to personal data on a need-to-know basis, and run regular security audits to catch vulnerabilities before they become breaches. Our cookie policy lets you disable non-essential tracking, and you control marketing preferences from your account dashboard. We keep transactional records as long as regulations require, then delete or anonymise older logs so they cannot be traced back to you.

Encryption and access control

Your password is hashed, payment references are tokenised, and session data travels over HTTPS. Only authorised staff with a legitimate business reason—fraud investigation, customer support, compliance review—can view account details, and every access is logged for audit.

Cookie and tracking choices

Essential cookies keep you logged in and remember your language preference. Analytics cookies help us see which games are popular and where the lobby is slow. You can block third-party trackers in your browser or opt out of analytics from account settings.

Data retention schedule

We hold your account profile and bet history for as long as your account is active, plus the additional period that financial rules in our operating regions require. After that window closes we either delete the records or strip out personally identifiable fields so the data becomes anonymous.

Your rights and requests

You can ask for a copy of your data, correct outdated details, restrict certain processing activities, or request full account deletion. Reach our privacy team through the contact channels above; we will verify your identity, explain any legal holds that delay deletion, and complete your request as quickly as the law allows.

Common Questions About Your Data

We ask for your mobile number, email address and date of birth during sign-up so we can verify your age and send account notifications. We also log your device type and IP address to detect suspicious login attempts and keep your wallet secure.

No. When you deposit through bKash, Nagad or Rocket, you authorise the payment in your own mobile-money app. We receive only the transaction reference number and the amount; your PIN and full wallet credentials never reach our servers.

We retain deposit, withdrawal and bet records for the period required by financial regulations in the regions where we operate—typically a few years. After that compliance window closes, we archive or delete older logs so they can no longer identify you personally.

Yes. Log in, go to account settings, then communication preferences. Uncheck the boxes for SMS offers or email newsletters and save. You will still receive critical account messages like withdrawal confirmations and security alerts, but no marketing content.

Contact our privacy team by email, live chat or the account-settings portal. We will verify your identity, then send a data export or process your deletion request. Note that some records must stay on file for a short compliance hold even after account closure.

We share the minimum data necessary with payment processors to clear your bKash, Nagad or Rocket deposit, with game providers to log your bets, and with security vendors to detect fraud. We never sell your profile to marketers or data brokers outside these operational needs.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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